Secondly, the promised weekly maid service doesn't exist! On top of the $500+ you spend on the room, having it cleaned costs extra! It is not included like they say it is! We had to go out and get a toilet scrubber because of the toilet having mold on it after 3 weeks of not being cleaned. I have taken pictures of them and I am prepared to share them with the world to prevent them from being stuck in such unsanitary conditions like we have been. Unfortunately this is the only place that allows pets close to my husband's work. The #1 reason would be that THERE ARE ROACHES!!! We have to leave the bathroom light on and the door cracked to minimize the amount that come out at night! I saw them our first week here and have been dying to get out ever since. Meanwhile, the hotel has 3 nights of lodging, 2 of which I didn't use and the other I was overcharged for. I would have to file a complaint with the person who answered the phone and wait for someone to get back to me. I called corporate and was told that the hotel is franchise and there was no way I could be transferred to a manager. This hotel should not be given any stars. There was no offer from the hotel to pay the difference in our other hotel. Since there was a children's sports tournament in town & everything else was booked, so we had a 40-minute drive to the event we were attending. We ended up having to leave & get another hotel which was 39 miles away which cost twice as much money. Four days later we still have not received a refund in the charges (the overcharge for the first night and for the 2 nights we didn't stay). We mentioned this to the front desk clerk and were told the computers were locked up. We had reserved and were charged for a room with a queen sized bed, but were given a full size bed. Dresser with dirt, pet & human hair in it. The backsplash was a piece of painted sheetrock. The kitchenettes are outdated and run down. Photos online showed kitchenette that was modern which was a bait and switch. The new staff were left to their own devices without proper training. We were told that she NEVER answered her phone when she wasn't at the job. The Manager, Roni **, was unreachable as she wouldn't answer her phone. The room had one "bath towel" which was just like my husband's so towels he bought at the industrial Costco for cleaning (tiny & rough). The mattresses, padded chairs, drapes, etc are never changed after an infestation, even the ripped/torn ones. They told us bedbugs are a norm for them. The staff told us that they would strip off their clothing before they went into their house because the hotel was so dirty they didn't want to bring anything into their home. There were mouse feces on the bed and under the mattress. They gave us a mattress pad to use as an extra blanket but it had pet hair stuck on it as well as it was stained with what appeared to be body fluids.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |